The customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.
In case of any discrepancy is found, or damage to the packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier for accepting the delivery of the products.
In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “firstname.lastname@example.org” within 24 hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.
Your purchase is eligible for return or exchange only if it meets the following conditions:
-An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
-If the product you receive has a genuine quality/manufacturing defect.
If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:
– Order number
– Delivery address
– Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.
The product must be received within 10 days from the date of advice by the Customer Service Department. Please ensure that the product you return is unused and unworn and the original tags are intact.
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Please refer to the size chart before you make a purchase, and in case you are confused about your size, do write to us at “email@example.com” or call us at +91-85956 87294.
If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:
-Contact our Customer Care team to schedule a reverse pickup.
-Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges).
– You can then use the credit note to place a new order with the alternate size.
Please note that size exchanges will not be possible if the product is purchased during a period of special pricing/sale.
The refund, if applicable, will be processed within 7-10 working days.